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Return Policy

You’re welcome to return your textbook for a full refund within 5 days from the date of purchase.

In order to receive your Triobook.com refund

  • The book must be in the same condition in which we shipped it to you. We’re not responsible for any damage incurred during transit. When preparing your package for shipment, you may choose to purchase insurance for your package from any UPS store or your post office.
  • For new books, access codes and CDs/DVDs must be unused/unopened.
  • All components (workbooks, study guides, CDs/DVDs, etc.) must be returned.

Mail your triobook.com returns to:

  • The sending address provided on the parcel.

Triobook.com refund guidelines

  • Shipping charges are nonrefundable.
  • We will credit you once your book arrives and is inspected (typically takes 2-4 business days).
  • Please allow up to 2 weeks to receive your refund.
  • A refund will be issued to the original form of payment.
  • Refused packages and COD payments will not be accepted.
  • Textbooks sold in new condition that are returned in used condition will be valued at their current “used” price.

Late returns to Triobook.com

  • Items must be received in our warehouse within 30 days of the shipment date on your packing list. Items received after 30 days will be reimbursed at the current buyback value.

To sell your late return back to Triobook.com, click here.

Returning damaged items

  • In the rare event that you should receive a damaged item, please contact us immediately so we can take corrective action. We cannot be held responsible for damaged items after 30 days from the date on your receipt.